Yes, I can work on that…
When the internet began taking shape, Linux quickly became one of the leading operating systems used to build the web as we know it today. I started working with Red Hat Linux 4.2, the freely available era of Red Hat that helped make the platform widely adopted. Today I work primarily with Red Hat-based systems such as CentOS and with Debian-based systems such as Ubuntu. Over the years I have built more than 1,000 updates and custom operating system packages and have worked on countless servers and websites. I can support and manage a wide range of systems, and I have been doing this work for over 20 years.
In 1998, when Bill Gates introduced Windows 98 at COMDEX, the live demonstration famously crashed with a blue screen. That was enough to reinforce my decision to build my web hosting and internet services work around the reliability and dependability my customers expected. I still administer Windows systems, but my primary preference remains Linux for most server-side work.
I currently provide support for Red Hat-based systems such as CentOS and for Debian-based systems such as Ubuntu. These operating systems have been around for a long time, and I am very familiar with how they are built, maintained, secured, and kept running in production. I am also a strong supporter of using Linux on the desktop when it makes sense, while still being comfortable handling Windows desktops and servers where needed. I do not offer software development services, but I do work with developers, oversee implementation issues, and help manage the problems that sometimes come with deployed code.
Support is offered on a per-incident basis, with additional time billed at $50 per hour.
I offer Urgent Service, which means your issue goes to the front of the line and, in many cases, I can begin work while we are still on the phone. If the matter is urgent, it is best to call directly and clearly state that you need urgent service.
I also offer Rush Service, where your work request is usually completed the same day or within 24 hours. Rush jobs begin after any urgent work already in progress.
Standard Service is available for non-emergency work at the minimum charge and places you on the work list, which may take a few days depending on current workload. Server de-hacking and data recovery are treated as urgent service because of the time-sensitive nature of that work.
Operating system service, troubleshooting, adjustments, email problems, and recovery work are all available. If I cannot directly fix the issue, I can usually provide a practical recovery path.
If I access your server and determine that it has been compromised, I will contact you as soon as possible.
My Prices
- Standard Service: $50 and includes 1 hour
- Rush Service: $100 and includes up to 4 hours
- Urgent Service: $150 and includes up to 4 hours
- Cobalt RaQ4 support starts at $25
- Additional time is billed at $50 per hour